Q: Do you have after sales support?
A: Yes, we are happy to give advice and we also have skilled technicians available, We need your machines running in order to keep
our business running.
Q: Once we've bought a machine from you, are you able to supply us with material?
A: We can assist you in finding the appropriate materials to suit your machine
Q: What size decoiler can you supply us with?
A: From 3-ton decoiler to a 25-ton motorised hydraulic decoiler
Q: Do you have a warranty on your machines?
A: One year warranty
Q: Do you have instruction manuals?
A: We provide you with instruction manuals, electricity layouts, civil requirements, and machine drawings
Q: Once a machine arrives at our factory what happens then?
A: We will send you a technician or engineer that will commission and install your machine, with training for your staff if
required at a separate fee.
Q: My current machine rollers need to be replaced. Would you be able to assist me?
A: Yes. Send us your profile and specifications then we will manufacture the rollers for you
Q: What is your delivery time?
A: Depending on the type of machine, duration of 30 days to 90 days from date of order.
Q: Do we receive any updates while machine is in the manufacturing process?
A: Yes.Regular updates on progress will be sent to you.
